Designing for iPads more critical than you think

I have an iPad and can tell you from first hand experience that it has completely shifted how I consume information both for work and for play.  At first I had assumed it would behave as a very light weight email/browser device, not replacing my MacBook Pro laptop (which is my primary computer).  How wrong I was.  I work. I read. I play. I learn. I listen. Even my husband and kids have claimed it as their own (especially my kids, they have just as much loaded on the device as I do).

Reading the latest statistics from eMarketer on iPad usage for both entertainment use and for news consumption I wasn’t surprised in the least.  Where I do think there is room for improvement is with web browsing, which is why whatever company can crack the non-Mac (and non-Flash) touch tablet market will have an amazing consumer base to pick from.  Chances are when HTC, HP and Dell comes out with a comparable device, we will have one in our house (and office) and then we can really take a look at information consumption on a mobile/tablet device without the restrictions of Apple.

The one thing that keeps the iPad (and possibly other tablet devices) from completely taking over the world in my opinion is the fact that the majority of websites are not optimized for mobile viewing.  While I have strong hopes for HTML5 as a Flash-killer, I still regularly come across websites that are not only all-Flash (thus making it all but invisible to my iPad Safari browser) but still using some of the horrific designs from the early web (for example, blinking scrolling text and butterflies that follow your mouse pointer – seriously!).  Now while the Internet does contain a vast wasteland of deserted sites that no one tend any longer, there still is a large number of companies/websites that are not just one iteration behind on website upkeep – they are DECADES behind.

What’s happening here?  If between 24% and 31% of iPad owners in the UK are using the devices for entertainment and news, it can’t be far off that a similar number are using iPads for ‘everyday’ business and personal browsing.  While for the past few years it was acceptable to have a website determine if you were a mobile browser or desktop and ‘dumb down’ the layout and graphics for the mobile users (and trust me, not many did), you don’t have that crutch any longer.  More and more information is being consumed on large screen mobile devices (the iPad is just the beginning) and you need to keep up with the demand.

Personally, if I come across a website that doesn’t load in my iPad, or has difficult navigation that I can’t access with a touch screen – I immediately go somewhere else to find the information.  Most likely a competitor to the site I originally reached out to.  Having a web presence means constantly monitoring it to be sure it is the most useful it can be for your intended audience.  They are moving at lightening speed with technology, and you don’t have the luxury to lag behind any longer.  On a weekly basis I come across businesses that invested “damn good money” three, five, or even ten years ago for a website design.  Guess what? You will eventually need to do it all over again.  And again.  And again.  A web design that was constructed three years ago most likely doesn’t even take into account iPhone / smartphone use, let alone large screen mobile usage.  Don’t even get me started on websites from a decade ago…

The Year of the Tablet

For years, we have been hearing that it’s the “year of the mobile,” but I think what is really happening is a conversion to tablet devices (not to be confused with a tablet PC – they run a stripped down version of desktop operating system software).  The iPad took even Apple by surprise by selling 3 million units in 80 days and competition is quickly heating up.  Cicso introduced an Android OS (‘Google operating system’) tablet last week and now the LG Android Tablet is next to join the race.  Personally I’m a fan of LG products and would love to get my hands on one to compare it head-to-head to my iPad.

Both the Apple and Android platforms have very valid personal/entertainment uses (raise your hand if you’ve ever loaded a Disney movie on a phone/iPad to keep your kids amused in a restaurant…) – but finding solid business uses for these devices may prove difficult.  Some of the major factors with mainstream business use of tablet devices resides with Internet connectivity, desktop/application compatibility, multi-tasking, and quality of applications on the market – not to mention the ability to administer the devices remotely from the IT department.

It makes sense that the tablet arena would be heating up between Apple and Andriod, as the smartphone market is experiencing the same battle.  Currently I have a two year old RIM Blackberry Tour that has reached the end of it’s contract in August, and I’m looking to replace that with a Sprint EVO Android phone.  Do I expect my new EVO to take the place of my primary computer (MacBook Pro) or tablet (iPad)? No.  As sexy as the display is on the iPad or other Android tablet device, the fact is that it’s hard to consume information and multimedia on such a small screen.

What’s your take on tablet computing for business use?