Why Social Media is Like Having Children

Because sometimes it’s easier to explain the steps and level of commitment to a full cycle social media technology and marketing initiative using every day examples.  So, where are YOU in the cycle?

LIFE : Crazy single life
SOCIAL MEDIA : Hit the social media platforms and be friends with everyone and anyone, with complete disregard to if they are worth it or not.  It’s a numbers game at this point!  You have an irrational need to be popular, collect friends, and honestly think that the world revolves around your status updates.  Soon you realize that at the end of the day you go home alone, and not one of your social media ‘friends’ are willing to help you move a couch into your new apartment.

LIFE : Courting/relationship
SOCIAL MEDIA : Once you see that settling down and focusing is the better option, you will need to buckle down and research to see if this ‘thing’ something you want to commit to.  Pick the traits and qualities that you most need to develop in yourself (or company) and dig deep and find out what you need to come out of the other end of the funnel.

LIFE : Marriage
SOCIAL MEDIA : This is where you have to put a ring on it and say the words “I do”.  Figure out what needs to happen (goals) to get what you want.  Think long term – you don’t think about having being married for a year and then bail.  It’s a commitment.

LIFE : Hello sex…
SOCIAL MEDIA : Tactics are the actual how-to pieces of reaching a goal.  The result of a tactic should be a tangible, measurable item that either gets you closer to your goal or achieves it.  You get out of it what you put into it – results, relationships, customers, engagement (sex might be more fun though).

LIFE : Baby!!
SOCIAL MEDIA : Humans start out as infants, then grow from there.  Start small.  You have to take on little parts first before you can take bigger bites.  If you stumble, pick yourself up, take a look at what caused you to fall in the first place, and either improve or pick a new direction.  You have to walk before you can run, and you need to learn from every step you take in order to take the next ones.

LIFE : Get schooled
SOCIAL MEDIA : Sometimes you fall down in the playground & get bullied, you gotta get back up, brush off and deal with the situation.  Take your lumps if it’s warranted.  Be sure to address concerns as they come up, ignoring problems/customer feedback won’t work & will bite you in the end.

LIFE : Puberty / growing pains
SOCIAL MEDIA : Sometimes your plans go crazy and out of control and in a different direction than you thought.  Learn to adapt and go with the flow. With a solid foundation you can weather this.  Being a teenager sucks sometimes, but it also provides us with some of life’s best lessons.

LIFE : Off to college
SOCIAL MEDIA : If you did your job properly, you need to let it go on it’s own while always providing wisdom & sometimes spending money to keep it independent and functioning on it’s own.  Don’t get caught off guard!  College kids come back home constantly for money , food and laundry.  By constantly monitoring what’s going on you can be prepared for those boomerang situations.

LIFE : Kids getting married (a.k.a. waiting for grandkids)
SOCIAL MEDIA : At this point all you can do is hold out for something completely new created by the people that carry your brand on social channels, realize you have nothing to do with you but is brilliant none the less.  Realize that now your children (brand advocates, customers, etc.) are in control and all you can really hope to provide is guidance and some direction so your grandkids don’t grow up to completely hate you and drain your bank account.  Candy helps.

10 Powerful Reasons… Presentation Slides

Given at both PodCamp Philly and PodCamp Boston, below are the slides from Dave Young’s talk, “10 Powerful Reasons to Bring Social Networking *Inside* Your Company”.

If you enjoyed this talk and think that it might be of benefit to your company or organization, we are available to speak at your location.

Talk Description:

As Social Networking changes how people connect with each other, how can companies and other organizations benefit from this “new” way of communicating? What lessons have we learned from personal social networking and how can we apply them to our working lives? What compelling reasons are there for a company to embrace social networking internally – not just to communicate with their customers but with their employees? How can social networking help companies be more competitive, operate more efficiently, and provide a better understanding of how their company truly works. Come to this session and find out why Forrester Research is calling Social Networking “The Biggest Enterprise 2.0 Priority by 2013″

A note to Boston attendees: There were 12 benefits in the Boston talk but they were consolidated into 10 due to time constraints.

Designing for iPads more critical than you think

I have an iPad and can tell you from first hand experience that it has completely shifted how I consume information both for work and for play.  At first I had assumed it would behave as a very light weight email/browser device, not replacing my MacBook Pro laptop (which is my primary computer).  How wrong I was.  I work. I read. I play. I learn. I listen. Even my husband and kids have claimed it as their own (especially my kids, they have just as much loaded on the device as I do).

Reading the latest statistics from eMarketer on iPad usage for both entertainment use and for news consumption I wasn’t surprised in the least.  Where I do think there is room for improvement is with web browsing, which is why whatever company can crack the non-Mac (and non-Flash) touch tablet market will have an amazing consumer base to pick from.  Chances are when HTC, HP and Dell comes out with a comparable device, we will have one in our house (and office) and then we can really take a look at information consumption on a mobile/tablet device without the restrictions of Apple.

The one thing that keeps the iPad (and possibly other tablet devices) from completely taking over the world in my opinion is the fact that the majority of websites are not optimized for mobile viewing.  While I have strong hopes for HTML5 as a Flash-killer, I still regularly come across websites that are not only all-Flash (thus making it all but invisible to my iPad Safari browser) but still using some of the horrific designs from the early web (for example, blinking scrolling text and butterflies that follow your mouse pointer – seriously!).  Now while the Internet does contain a vast wasteland of deserted sites that no one tend any longer, there still is a large number of companies/websites that are not just one iteration behind on website upkeep – they are DECADES behind.

What’s happening here?  If between 24% and 31% of iPad owners in the UK are using the devices for entertainment and news, it can’t be far off that a similar number are using iPads for ‘everyday’ business and personal browsing.  While for the past few years it was acceptable to have a website determine if you were a mobile browser or desktop and ‘dumb down’ the layout and graphics for the mobile users (and trust me, not many did), you don’t have that crutch any longer.  More and more information is being consumed on large screen mobile devices (the iPad is just the beginning) and you need to keep up with the demand.

Personally, if I come across a website that doesn’t load in my iPad, or has difficult navigation that I can’t access with a touch screen – I immediately go somewhere else to find the information.  Most likely a competitor to the site I originally reached out to.  Having a web presence means constantly monitoring it to be sure it is the most useful it can be for your intended audience.  They are moving at lightening speed with technology, and you don’t have the luxury to lag behind any longer.  On a weekly basis I come across businesses that invested “damn good money” three, five, or even ten years ago for a website design.  Guess what? You will eventually need to do it all over again.  And again.  And again.  A web design that was constructed three years ago most likely doesn’t even take into account iPhone / smartphone use, let alone large screen mobile usage.  Don’t even get me started on websites from a decade ago…

Online Marketing Mistakes

Our team are huge fans of CopyBlogger, and today an article up on their site really hit home.   The Internet seems so *FREE* now.  Free news, free entertainment, free email, free networking.  What’s happening is the perceived value of these products, services, and information is being cheapened by the fact that they (can be) easy.

People, especially ones that are in charge of small to medium size businesses, have started to fall for the trap of FREE and GOOD ENOUGH.  We’ve had business cards handed to us from owners of multiple car dealerships with the Vistaprint ad on the back.  We’ve seen doctors offices with AOL email accounts.  We’ve seen professional athlete sports training facilities with websites from Yellow Pages.

Is that really how you want to do business?

Fast / Good / Cheap – pick two.  (But it will show…your customers can tell…)

#3: Looking like a cheapskate

It’s so easy to set up an online business these days — just whack up a WordPress.com or Blogger site and off you go.

Need graphics? Pick up some clip art. Logo and website header? $50 should take care of that if you outsource to the lowest bidder. Business cards? You can get freebies from Vistaprint, why pay money for a designer and printing? Newsletter list? Send that from your desktop with Outlook.

The only problem here is that your business looks cheap. And the overall impression visitors and potential clients get is that you’re (a) broke, (b) cheap and (c) unprofessional.

There are some things you can do free or low-cost and no one will notice. Your website is not one of them.

Don’t get me wrong here, you don’t have to go to the other extreme and mortgage your house to pay for the website. You do have to make sure that your site has a clean, professional look, that it’s easy to navigate, and that your web presence makes you look worth the prices you charge.

Going Analog!

A question on LinkedIn spurred a bit of topic here.  What happens when a company is currently & successfully engaged in social media marketing?  What’s next?

Here’s a great idea.  GO OFFLINE. Analog. Old school. Yes, really.

All those people that you have been talking to online and that act as purple cows (affiliate link) for your products and services? MEET THEM. Host and sponsor blogger events, Tweetups, sponsor industry events/conferences and cross-promote your online involvement – take your relationship to the next level and do something offline.

Don’t loose site of the fact that your goal is to sell. Retailers want people to walk though their front door.  E-tailers want people to click “order.”  B2B’s want their phones to ring.  Just because you can talk to customers online doesn’t mean the relationship should stay there.

Old Spice vs. OhDoctah

As brilliant as I think the new Old Spice Man is it was professional content produced by an agency. Now, some amazing ‘user generated content’ appears that may just dethrone the viral Old Spice spots.

OhDoctah (video link) & Alyssa Milano (video link) **both videos “Not Safe For Work”** have both come out with rebuttals to Old Spice Man that are taking Twitter by storm.  Personally I love OhDoctah’s video, I’ve met Owen in person and he is very very funny and charming.  He knows a thing or two about the social space online and obviously knows how to make an impression!

What’s your take on the whole thing? Personally I love how the public finally has a chance to ‘talk back’ to the television and add their $0.02. What I’m most curious about is if Dove (referenced in OhDoctah’s video) will love it or hate it since it’s not sanctioned by the company.

The Right Message for the Right Platform

Quick chat about why it’s important to customize your message for each social media platform you engage with – and what happens when you ignore a conversation YOU started.

The Year of the Tablet

For years, we have been hearing that it’s the “year of the mobile,” but I think what is really happening is a conversion to tablet devices (not to be confused with a tablet PC – they run a stripped down version of desktop operating system software).  The iPad took even Apple by surprise by selling 3 million units in 80 days and competition is quickly heating up.  Cicso introduced an Android OS (‘Google operating system’) tablet last week and now the LG Android Tablet is next to join the race.  Personally I’m a fan of LG products and would love to get my hands on one to compare it head-to-head to my iPad.

Both the Apple and Android platforms have very valid personal/entertainment uses (raise your hand if you’ve ever loaded a Disney movie on a phone/iPad to keep your kids amused in a restaurant…) – but finding solid business uses for these devices may prove difficult.  Some of the major factors with mainstream business use of tablet devices resides with Internet connectivity, desktop/application compatibility, multi-tasking, and quality of applications on the market – not to mention the ability to administer the devices remotely from the IT department.

It makes sense that the tablet arena would be heating up between Apple and Andriod, as the smartphone market is experiencing the same battle.  Currently I have a two year old RIM Blackberry Tour that has reached the end of it’s contract in August, and I’m looking to replace that with a Sprint EVO Android phone.  Do I expect my new EVO to take the place of my primary computer (MacBook Pro) or tablet (iPad)? No.  As sexy as the display is on the iPad or other Android tablet device, the fact is that it’s hard to consume information and multimedia on such a small screen.

What’s your take on tablet computing for business use?

Mercer County 2010 Spring Business Expo

Thursday June 10th Purple Stripe Productions will be exhibiting at the 2010 Mercer County Spring Business Expo.  Stop by our booth for information and discounts on spring/summer training seminars offered by Purple Stripe.

Stone Terrace
2275 Kuser Road
Hamilton, NJ 08690

June 10, 2010 : 10am – 4pm
Free Entrance with Business Card

The Purple Stripe staff at the expo will be giving tips and tricks to getting your company engaged on social media that you can implement immediately!  We will be focusing on our training seminars at the expo, but would be happy to chat with you about all the other services we can offer your firm.  Hope to see you there!

Starbucks Dominates Social Media Content

Starbucks’ Vice President of Brand, Content and Online, Chris Bruzzo, appeared at Mashable Media Summit today and gave away a bit of a ‘secret’ – he revealed that last year’s Free Pastry Day drove more than one million people to stores to grab some free baked goods.  This promotion was almost entirely conducted via social media channels.  According to Mashable (who hosted the Summit), Starbucks has managed to dominate on Facebook, made news as the first company to offer a nationwide Foursquare deal, and was selected to try out Twitter’s Promoted Tweets ad platform before other advertisers will have the chance.

Love them or hate them, Starbucks is the brand to beat on social media channels.  Or at least the brand to take a closer look at and see what creative ideas you can glean from them…

Facebook Facts Infographic

We are huge fans of infographics – they not only convey so much, well, information, but do it in a way that makes boring stats interesting.  Our new favorite – Facebook Facts You Probably Didn’t Know.  With so much talk going around about Facebook privacy issues, this graphic really breaks down how / what / who gets the most use out of the platform.

Facebook: Facts You Didn't Know
Via: Online MBA